Shipping Policy
Last updated: April 18, 2025
At Porchwild, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
After your order is successfully placed and payment is confirmed, our team will prepare your items for shipment.
Orders are typically processed within:
1–3 business days
Processing times may vary during:
- Holiday seasons
- Promotional events
- High-volume order periods
- Unexpected operational delays
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Shipping Time
Delivery times may vary depending on:
- Destination
- Shipping carrier
- Weather conditions
- Customs procedures
- Seasonal shipping volume
Estimated delivery information will be provided during checkout or included in your shipping confirmation email.
Please note that estimated delivery times are not guaranteed delivery dates.
Shipping Confirmation & Tracking
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow some time for tracking information to update after shipment.
If you have any questions regarding your shipment, please contact:
Shipping Address Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully check:
- Full name
- Shipping address
- Apartment or unit number
- Postal code
- Contact information
If incorrect information is provided, please contact us as soon as possible.
We will make reasonable efforts to assist before the order is shipped.
Delayed Packages
Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.
These may include:
- Carrier delays
- Severe weather
- Customs processing
- Public holidays
- Incorrect shipping information
If your order appears delayed, please contact our customer support team and we will assist you in checking the shipment status.
International Shipping
For international orders, additional delivery time may be required due to customs procedures and local delivery conditions.
Customers are responsible for providing accurate shipping information and complying with applicable local requirements.
Company Information
Brand: Porchwild
Operated By: TMS TECH LIMITED
Address:
UNIT X60,FLAT C,1/F, MANNING
INDUSTRIAL BLDG,116-118 HOW
MING ST, KWUN TONG
KL
Email:
service@porchwild.com
Phone:
+852 6540 8108
Contact Us
For any shipping-related questions, please contact:
Porchwild
Email:
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)