Return & Refund Policy
Last updated: April 18, 2025
At Porchwild, customer satisfaction is important to us. We want every customer to enjoy their purchase and have a positive shopping experience.
If you are not completely satisfied with your order, please review our return and refund guidelines below.
Return Eligibility
We accept eligible returns under the following conditions:
- The item is unused
- The item remains in original condition
- The item includes original packaging when applicable
- The return request is submitted within the allowed return period
Customers must contact our customer support team before returning any item.
Returns sent without prior approval may not be accepted.
Return Period
Customers may request a return within:
30 days after receiving the item
Return requests submitted after this period may not be eligible for approval.
Items Not Eligible for Return
Returns may not be accepted for:
- Products damaged through improper use
- Items that have been modified or altered
- Items returned without authorization
- Products that do not meet return requirements
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Order number
- Photos of the item
- Photos of packaging if applicable
- Description of the issue
Our team will review your request and provide an appropriate solution.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Please note that processing times may vary depending on your payment provider.
Return Shipping
For returns caused by personal preference or ordering mistakes, customers may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before arranging a return.
Original shipping fees may not be refundable unless required by applicable laws.
Return Address
TMS TECH LIMITED
UNIT X60,FLAT C,1/F, MANNING
INDUSTRIAL BLDG,116-118 HOW
MING ST, KWUN TONG
KL
Please contact our customer support team before sending any return package.
Company Information
Brand: Porchwild
Operated By: TMS TECH LIMITED
Address:
UNIT X60,FLAT C,1/F, MANNING
INDUSTRIAL BLDG,116-118 HOW
MING ST, KWUN TONG
KL
Email:
service@porchwild.com
Phone:
+852 6540 8108
Contact Us
For return or refund questions, please contact:
Porchwild
Email:
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)