FAQ

Welcome to Porchwild. Below you can find answers to common questions about our products, orders, shipping, payments, and returns.

What is Porchwild?

Porchwild is a home décor brand operated by TMS TECH LIMITED, specializing in rustic, outdoor-inspired, and seasonal decorative pieces for doors, porches, entryways, gardens, and living spaces.

Our designs are inspired by nature, outdoor activities, seasonal moments, and the personal stories that make every home unique.

How long does it take to process my order?

Orders are typically processed within 1-3 business days after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.

Can I track my order?

Yes.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

If you have not received your tracking information, please contact us:

service@porchwild.com

How long does shipping take?

Shipping times may vary depending on your location, product availability, carrier conditions, holidays, and other factors outside our control.

Estimated delivery information will be provided during checkout or included in your shipping confirmation email.

What payment methods do you accept?

We accept secure payment methods available through our checkout system.

Available payment options may vary depending on your location and checkout availability.

All payments are processed securely through trusted payment providers.

Can I change or cancel my order?

If you need to update or cancel your order, please contact us as soon as possible.

We will try our best to assist if your order has not yet entered processing or shipment.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What if my item arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us with:

Order number
Photos of the product
Photos of packaging if applicable
Description of the issue

Our team will review your request and provide assistance according to our Return & Refund Policy.

What is your return policy?

We accept eligible returns according to our Return & Refund Policy.

Items must generally be unused, in original condition, and returned after receiving approval from our customer support team.

Please visit our Return & Refund Policy page for complete details.

Are your products suitable for outdoor use?

Many Porchwild decorative products are designed for covered outdoor areas such as porches, entryways, and sheltered spaces.

To maintain the appearance and quality of your décor, we recommend protecting products from prolonged exposure to heavy rain, extreme weather, or direct sunlight.

How can I contact customer support?

You can contact our support team through:

Email: